From consumer products to healthcare services to local or national governments…
…we work with clients on projects that enhance user wellbeing and happiness to achieve particular goals.
Rotterdam City Council’s service line is called over a million times a year by people from very different backgrounds with a wide variety of enquiries. We mapped their needs and redesigned the options menu. The result: Improved ratings and doubled efficiency.
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Kidney disease is especially tough for kids – and for their parents. Our research revealed how best to meet their emotional needs and made them feel like heroes.
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News needs to be serious, but it needs to be human too. We helped bring a new vision to the most-watched Dutch TV news show while maintaining objectivity.
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How can a metropolis like Rotterdam improve its services and make the wellbeing of citizens its central goal? Together with people of the municipality, we set up a collaborative lab to find the answers.
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We asked consumers to map their emotions about a new format of environment-friendly laundry detergent. The results helped to improve the product and make it ready for a global launch.
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Our behavioral research uncovered ten reasons why elderly patients fail to adhere to a regime of prescribed supplements – and proposed ways to turn things around.
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Find out how we can make emotions work for you. Contact us for more information, a demonstration or just a chat.
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