The story table
Meet your fellow citizens at the City Shop.
Service design
Antwerp has a City Shop: “Are you looking for a nice Antwerp souvenir or delicious local products? Then, at the Stadswinkel, you’re in the right place”, according to the website. This matches my view of a City Shop quite well. Rotterdam also has a City Shop. But you won’t find a couple of bottles of ‘Harrie’, a box of ‘Rotterdammertjes’ or a nice postcard there. You go there to apply for your passport or to renew your driver’s license. It is the place where you, as a citizen, can go for all municipal matters: benefits, taxes, parking, permits; from reporting a move to registering a birth.
Design by Koen van der Loop
Text by Pieter Desmet
Originally published by DIOPD
